Patient Information

Biggera Waters Family Practice Gold Coast.

NEW PATIENT INFORMATION

Biggera Waters Family Practice is committed to providing compassionate, continuous care to the families we look after.

At this time, our practice is only able to accept new patients who are immediate family members of an existing patient. We truly value your interest in joining our community and apologise for any inconvenience this may cause. Please feel welcome to check back in the future, as our capacity may change.

BECOMING A NEW Patient

To join our practice, please complete a New Patient Registration Form before your appointment. This helps our team understand your health history, Medicare details, and any ongoing conditions requiring management.

Please bring:

• A valid Medicare card
• Photo identification
• Any current medication lists or specialist letters
  

Please Note - At times, we may temporarily limit acceptance of new patients based on appointment capacity. Please contact reception for current availability.

COVID-19 Information

If you are experiencing fever, cough, sore throat, runny nose, or flu-like symptoms, please call the clinic before attending in person.

We may organise:

• A telehealth consultation
• Safe entry procedures
• Testing guidance
  

Your safety and the safety of our community remain our priority.

Zero Tolerance Policy

We maintain a Zero Tolerance approach to all forms of abusive, threatening, or aggressive behaviour.

Our staff work hard to care for you please treat them with respect at all times.

Car Parking Information

Convenient on-site parking is available for patients, including:

• Standard parking bays
• Disability parking close to the entrance
  

Please allow extra time during peak hours.

Fees & Bulk Billing Information

We are a mixed-billing practice.

Bulk billing may be available for eligible patients under specific categories. Fees may apply for certain appointment types, procedures, or extended consultations.

Our reception team will advise you of any out-of-pocket costs prior to your appointment.

Closing the Gap (CTG) Information

We proudly participate in the Closing The Gap (CTG) program, supporting Aboriginal and Torres Strait Islander patients to access affordable medicines and improved healthcare outcomes.

If you identify as Indigenous, please speak with our team about registering for CTG support.

Telehealth Information

Telehealth appointments are available for eligible patients.

To access Medicare rebates for telehealth, you must have had a face-to-face appointment in the last 12 months, as per Medicare requirements.

Telehealth may be used for:

• Repeat scripts
• Chronic disease reviews
• Mental health care plan follow-ups
• Non-urgent medical advice
  

Patient Privacy

Your medical information is handled in accordance with Australian Privacy Laws.

We ensure:

• Secure record storage
• Strict confidentiality
• No release of information without your consent
  

Our full privacy policy is available upon request.

Recall & Reminder System

We use a secure reminder system to assist with:

• Annual health checks
• Vaccinations
• Screening tests
• Follow-up appointments
  

You may receive communication by SMS, email, or phone regarding important health reminders.

Test Results

Your doctor will inform you when to expect your results.

To maintain privacy and accuracy:

• Results are not provided by reception staff
• A follow-up appointment may be required
• Urgent results will be actioned promptly by the clinical team
  

Indigenous Health Information

We are committed to providing culturally respectful, inclusive care to Aboriginal and Torres Strait Islander patients.

Services include:

• Health assessments
• Immunisations
• Chronic disease management
• Preventative health screening
• CTG participation for improved access
  

Disability Facilities

Our practice is fully accessible, offering:

• Wheelchair-friendly entry
• Accessible restrooms
• Reserved disability parking
  

If you require any assistance, please let our team know prior to arrival.

My Health Record

Our clinicians can upload key health information to your My Health Record, including:

• Test results
• Medication summaries
• Shared health summaries
  

You may opt out of this service at any time.

MyMedicare Information

Our practice participates in MyMedicare, allowing patients to register their preferred GP and practice for continuity of care.

Benefits may include -

• Better chronic disease management
• Improved access to telehealth
• More personalised long-term care plans
  

Speak to reception about enrolling.

Suggestions or Complaints

We value your feedback.
If you have a suggestion, concern, or complaint, you may:

• Speak with our reception team
• Email us at info@bwfp.com.au
• Provide written feedback via our suggestion box

Your feedback helps us improve the care we provide.

Email Us button info@bwfp.com.au

Need More Information or Assistance?

Our team is here to help with any questions regarding appointments, Medicare eligibility, new patient registrations, or accessing specific services.

Phone: (07) 5500 5200

Email: info@bwfp.com.au

Address: 40 Hollywell Rd, Biggera Waters QLD

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